Support

Frequently asked
questions.

Everything you need to know about ordering, shipping, accounts, and our research compound catalog.

What are research compounds?

Research compounds are substances sold strictly for in-vitro and laboratory research purposes. They are not intended for human or animal consumption, diagnosis, treatment, or prevention of any condition or disease.

Who can purchase from n1 Aminos?

Products are available to qualified researchers, scientists, and institutions for legitimate research applications. By completing a purchase you confirm that you are acquiring the product solely for research purposes in a controlled laboratory setting.

What payment methods do you accept?

We accept all major credit and debit cards via Stripe, our secure payment processor. All transactions are encrypted and processed in USD.

How long does shipping take?

Orders are typically picked, packed, and shipped within 1–2 business days. Standard domestic shipping takes 3–5 business days after dispatch. Expedited options are available at checkout.

Do you offer free shipping?

Yes — orders over a qualifying threshold receive free standard shipping automatically at checkout. The threshold is displayed during the checkout flow.

How do I track my order?

Once your order ships, a tracking number is added to your account. Log in at n1aminos.com/account to view real-time shipment status and tracking details.

What is your return policy?

Due to the nature of research compounds, all sales are final unless the product arrives damaged or there is a fulfillment error on our part. Please review our full Returns & Refunds policy for details.

How does the Share & Earn referral program work?

When you refer a new customer using your unique referral link, they receive $10 off their first order and you earn $10 in store credit. Credits accumulate with no cap and can be applied to orders of $100 or more (up to $50 per order). Visit the Share & Earn page in your account to get your link.

What is a practitioner or wholesale account?

Approved practitioners and wholesale partners receive a dedicated discount percentage applied automatically at checkout, along with optional Net 30 invoicing. Apply through the practitioner application page or contact us directly for wholesale inquiries.

How do I contact support?

Reach us at support@n1aminos.com. We aim to respond to all inquiries within one business day.

Still have questions?

Our support team is here to help.

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